FREQUENTLY ASKED QUESTIONS

Professionally managed and serviced short term rental properties are carefully selected and managed by local hospitality companies and offer a standard of quality, service, and safety.

Professionally managed properties are operated and serviced by professional hospitality companies. They are qualitatively different than individually owned and operated properties, as commonly offered on public home-sharing sites, which do not offer quality assurance or duty of care requirements and can be risky to book.

Here you will find tens of thousands of professionally managed and serviced properties located in top destinations. Properties include condos, villas, homes, serviced apartments and dozens of other types of bespoke short-term rentals.

Yes! Professionally managed multi-room properties are perfect for corporate, leisure, and “bleisure” travel (combining a business trip with a leisure experience). Properties are offered at all price points.

Yes! Multi-room properties are perfect for families and small groups. In most cases a multi-room property offers better value and more space vs. booking multiple hotel rooms.

Our team of in-house specialists is the best place to start! Send us an email or give us a call. The team is available seven days a week from 8AM to 9PM to assist with bookings or other questions along the way. 

Properties can be booked directly online on the site or directly with your customer service rep, who is always at the ready to assist.  

It’s easy to book and pay. Just click “Book Now” and follow the instructions.

Payment schedules can vary but are always specified during the reservation process.

Simply reach out via email or phone to your Customer Service Rep.

Cancellation policies are published for each property. Additionally, optional travel insurance can be purchased to protect yourself from unexpected changes.

On-site payments can include costs for services like personal chefs, grocery delivery, or they might be things like cribs, or resort fees. These types of costs are paid on-site to your property manager either before or during your stay.

Complete check-in information is provided by the professional management company, including property access codes. Our customer service team and property management personnel are always available to assist with any questions along the way.

Our customer service and the property management professionals are available to assist 24/7 in case of any issues.

We expect special requests. Just let our customer service rep know, or we’ll connect you directly with the professional property manager.